1000 English Sentences for Business

[Music]
glad to meet you
may I introduce myself
my name is Lili I'm from China
this is Claire speaking
I'm the cells reps of the company
I'm Jackson press secretary I'm calling
from International Trade Center
how do you do I am in charge for the
cells in Beijing
this is our sales manager mr. Wang
may I introduce mr. Wong the director
let me introduce my colleagues to you
how do you think of Beijing
how long will you be staying here
I hope I'll be able to show you around
here
are you going to visit other cities
besides Beijing
I will stay with you when you go
sightseeing
my secretary will give you a guided tour
tomorrow
you
I hope you will have time to go to the
Great Wall
you can give me a call
you
how can I get in touch with you
we'll visit our company first tomorrow
they sent us several inquiries for
chinaware last year
mr. Brown inquired for 100 tons of
peanuts last month
he inquired about the possibility of
importing directly from China
they promised to inquire into the case
they inquired after your health this
morning
right now supply exceeds demand in the
market
we will receive new supplies of nuts in
a week
the article is in short supply now
what quantity can you supply
large quantities of food grain have
arrived
you
we have various selections of mobile
makes
the qualities of the product for
guaranteed
you
you can have a look at the brochure
this pusher gives you a detailed
introduction of our company and products
we'll send a salesmen with some
demonstrations
I'm sure your interest in them
we offer excellent after cell service
when would be a convenient time for me
to call you back
I am not available now
I don't trust the telephone promotion
we offer after cell services
we offer free repairing service within
the period
the repairing period is three months
you
please contact the service department if
you have any problems with the products
the service department locates on the
third floor
the telephone number of our after sale
service is
I can guarantee you there is no quality
problem with our products
I'm sorry to hear that you're not
satisfied with our products
thanks for your suggestions
we'll give you a reply tomorrow
if you are interested we will offer as
soon as possible
we put forward your consideration of an
offer for new products
could you tell something about your
price
we can offer you various kinds of
Chinese cotton piece Goods at attractive
prices
we are prepared to give you a quotation
based upon the prevailing international
market price
the price is quoted is from for 24 hours
only
you
we get another lower
our offer
I assure that our price is the most
favorable
according to the quantity of your order
the price could be negotiable
I hope you'll have a second thought to
it
unfortunately we cannot accept your
offer for your prices are too high
I am amazed at the prices you have given
us
the prices are just not within striking
range
if your quantity is considerably large
we can offer you 3% off
the price of it is a little higher than
the market price
what is the fixed price for this article
we ask you to discount by 10% off the
list price
how much is the check price for this
item
please offer your discount price for
this article
I would like you to break the price down
as low as possible
you
we will accept the price reduction on 2%
as an introductory line
I'm glad we have come to an agreement on
price
finally we agreed on the contracts terms
we agree that the price is workable
we order 500 subs now
we'll pay in cash in two weeks
you
shall I fill in an order list
your prize is suitable we accept it
we are delivering service for free
it must be delivered within 30 days
you
please tell us about your payment terms
our Terms of payment are by confirmed
irrevocable letter of credit by Draft at
site
we have not received an advise of Elsi
even today
please let us know the elsi number
our credit is valid until September 10th
we are prepared to accept payment by the
P at site
the only way to do this business is to
affect payments by TT at the time of
bloating
to avoid having out funds tied up can we
make the payment by l-c after sight
I think we can make a payment for this
order by documentary collection
we would ask that you amend the LC
immediately to enable us to affect
shipment
we have to pay a higher price
it doesn't pay to open and lc4 such a
small order
shipments in June and may involve
damaged by heat
I hope this will not involve you and in
your and conveniences
to airmail the parcel may involve a lot
of expenses
the supplied falls short of the demand
there is a great demand for vegetables
here
the product is much in demand in this
area
this will be sent to you on demand
now shall we go on to discuss the terms
of payment
please tell us about your collecting
terms
where you are usually terms of payment
our Terms of payments are by confirmed
irrevocable letter of credit by Draft at
site
please let us know the elsi number
our credit is valid until December 15th
I'll put in the LC that Goods shall be
delivered 30 days upon your receipt of
LC
I'm glad we're likely to conclude the
first transaction with you soon
we also pay by l-c for our imports
that's the usual practice adopted
internationally
if you don't open the LC in time you'll
be responsible for any loss
I'd like to change some money
what money would you like to change
what's the exchange rate of US dollars
against remember yen
I wonder what the selling rate is today
fill in your name on this check
you
the US dollar is convertible currency
you
please give me a receipt for the money I
am paying you
you
I want to change Japanese yen back into
pound sterling
you
this is my tax memo and my passport
he converted his francs to into dollars
I'd like to open an account here
we have the current account and fixed
account of different lengths
I decide to close
account in that Bank
the account shows that they have spend
more than they have received
this bank charges six percent interest
on all money borrowed from it
the interest rate for borrowing money
was raised from 6.5 percent to 7.5%
you'd better not withdraw the funds
before maturity date of the certificates
the insurance policy has matured
he was robbed shortly after he drew some
money from his account
they drew their savings out before they
went on holiday
when packing the red wine please be more
careful
you must pack in accordance with the
contract
for these items packed with cardboard is
enough
the weight of the boxes is light and the
expenses can also be saved
we'd need to concern about the
possibility of collision and squeezing
when the bottles are moved about
you
all the bottles are wrapped up with
polyethylene sheets in case of rain
all these boxes need shock proof
cardboard inside
I think the cartons are lack of thick
and sturdy
please get our company's trademark
printed on the plastic bags
you
we could load once the manufacturer is
done
you
is the insurance company liable for this
kind of damage
after loading the goods onboard the ship
you must go to P ICC to have them in
short
you
don't you think it is necessary to
ensure these goods with P ICC
if you desire us to ensure against
special risks an extra premium will have
to be charged
I'd like to have the insurance of the
goods and cost covered at 120 percent of
the invoice amount
we'll have the goods in shirt as soon as
they are shipped
please cover FPA and WPA risks for my
goods
what insurance do you generally provide
how about the premium to be charged
what kind of insurance should my cargoes
take out
we demand that before delivering the
goods should be tested and inspected
shall we discuss the question of
inspection
it's not easy to do the commodity
inspection
you
we only inspect the cargo which is to be
discharged here
you
the commodities which are judged
substandard after shall not be permitted
to be exported
the sample should meet the requirements
of the criteria
the method of ship inspection is
basically visual
how do we define the inspection rights
I'm afraid there may have been some
disputes over the results of the
inspection
where do you want to
do you want the goods to go by sea or by
air
how fast could we have this order if
they shipped by air
please make sure you mark the shipment
for careful handling
we will have to cancel if we would not
get that order soon
how would you like this order shipped
but as far as I know tramps are still
available
we request you to do everything possible
to ensure punctual shipments
Shipman should be at or before the end
of June 2003
please see to it that the goods are
shipped per piece selling
now we'd better have a brief talk about
the shipment
I think it would be safer to ship these
items and containers
it's better to ship the larger size
items by sea
since the size of your order is large
how about shipping the goods by sea
the containers we provided can be opened
at both ends for loading at the same
time
the waterproof quality of this container
is reliable
if you could delivery a month in advance
we'll be able to make it
you
we must make sure not only contact the
shipping company but the airline company
we are informed by the shipping company
that there have ships and filled tents
of this month
please contact with the shipping company
and guarantee the date of shipment
please indicate the consignor and the
consign ii of the contract
one of the earliest you can deliver
but next month be convenient
you
we hope you can deliver the goods by the
end of this month
I can't promise but I'll try our best
I think it's possible
could you deliver the goods as soon as
possible
we hope you'll deliver within two months
after the direct contract signing
if the goods have been delayed you must
grab the compensate
the data of delivering is still under
discussion
that's the time we can guarantee you
you
the price includes the Commission
you
we grant you at 4% Commission
we give a very favorable Commission
the biggest the order the higher the
Commission
a 3% Commission is too low for us to
accept
you
we hope you can give some concession and
Commission
it doesn't conform to international
trade practice not to allow a commission
the higher commission would mean is a
rising in price
we wonder whether you would increase our
companies by 3%
the quotation is subject to a 5%
Commission
we'll ship our products in accordance
with the terms of the contract
stipulating
you can be assured that shipment will be
affected according to the contract
we are sure the contracts can be carried
out smoothly
both sides have the obligation to
execute the contract
any deviation from the contract will be
unfavorable
the buyers have the option of canceling
the contracts
we want to cancel the contract because
of your delay in delivering
generally speaking a contract cannot be
changed once it has been signed by both
sides
no sides should amend the contract
unilaterally without the other side
since the contract is about to expire
shall we suggest a new one
I hope to visit your Factory
you are welcome to visit our company
how far is it from the hotel to your
factory
how many departments do you have
how much is the depreciation cost of
machinery each year
can I have a look at the production line
do you have to update your products each
year
how long has your company been
established
how many employees do you have
who is in charge of workers fair
let me show you around the factory
this is our purchasing department
here's the administration and management
the Quality Control Department locates
on the first floor
on your right hand is the packing
Department and our warehouse
we do both import and export business
the workshops are highly automatic
our staff works in the three eight-hour
shifts
we have just launched a new model
we have sales outlets throughout China
we'd like to order 1,000 boxes of toys
I'm afraid we can't meet your demand
where your old customers please give us
some priority on supply
how many sets of this style do you
intend to order
our minimum quality of an order for this
toy is 300 boxes
we like to place an order of the
following items
I'm interested in your cups so I would
like to order of 500
we hope that this will be the first of
orders we placed with you
we'll submit for the orders if this one
is completed to our satisfaction
I look forward to receiving your
acknowledgement as early as possible
you
what's the time of delivering about our
order
it's essential that the delivery should
be made before October
delivery before September is a necessary
condition of this order
please be attention that only air
freight can ensure prompt delivery
please send the goods by Express four we
need them urgently
your order is receiving our immediate
attention and you can rely on us to
deliver a schedule
you may expect delivery within 15 days
can't you find some way to get around
your manufacturers for an early delivery
I hope you can give me a special
the duration for our request
I think the goods will reach you by the
end of September
the one which often comes to mind
recently is compensation trade
what I mean is you buy the machine for
us and we'll give you the products as
compensation
both sides have expressed their interest
in the compensation trade
that's what compensation trade is all
about
compensation trade is in fact a kind of
loan
both sides have come to a compensation
trade agreement after long negotiation
we do compensation trade in order to
import advanced equipment and technology
we're very active in compensation trade
the compensation trade plays a very
important role in the international
trade
our competition trade products may be
delivered ahead of time
you
how would you like to be our agent
you
we'd like to introduce our products to
Japan
our experience with Japan markets is too
limited
we're considering appointing an agent
for China
let me assure you that we will do our
best for you
we have confidence that this product
will get popularity among Japan
shall we go over the details
you have the experience we need
you have the best quality products
what terms of payment would you offer
buyers
you
we have no doubt we can do better this
year if you appoint us yourselves agent
you need a good agent
if we are appointed your agent it can
make your export viable
we will consider your proposal
I'd like to act the agent in your city
I propose to be your sales agent in this
area
we'd need a five-year contract
you will pay 65% of marketing costs
that's more than I expected
we're only your distributor and should
not be held liable
my company is pleased with the deal I've
been able to negotiate
you could have the good delivered on
consigns
this way we maintain continuous control
over our financial risk
the balance would be payable upon
receipt of the goods
now that we've settled on the price we
need to discuss the terms of payments
you'll get a discount if you pay today
can we pay by cheque
the customary method of payment and
international trade is the letter of
credit
how can I open a letter of credit
we need you to use an irrevocable letter
of credit
you
I wonder if it is possible for me to
join your company
I want to introduce this produce to
Japanese
you
if you get the skill you can make it
yourself
you
are you suggesting you transfer the
skill rather than let me join your
company
what kind of transfer would you suggest
it is easier and more convenient for us
the right to manufacturers does
include the skill requested to produce
it correctly
how about my selling to brand to you
we'll provide you with the full
information about making the product
we'll send some specialists to train
your staff
I'm very pleased that my firm
but were awarded this contract
I suggest that we use local building
equipment and materials
we intend to use local labor
we'd like to reserve the right to engage
foreign firms as well
the handing over of construction site
will be done on time
you've chosen a competent engineer
he will represent the customer on the
site to decide all technical matters
we'll be in strict accordance with the
contract stipulations to the letter
we intend to establish business
relations with you
we'll engage to provide the needed
capital
you
you undertake to provide local building
materials and equipment in time
recommend best local civil engineering
firm as subcontractors to help in the
work
you
otherwise we won't be able to complete
the construction on time
I can see we are behind schedule with
the work
I'm afraid the firm recommended by you
cannot cope with the problem
it's obvious that the firm is incapable
of meeting the contract date
if so we agreed to engage another
subcontractor
I can only hope that the firm will not
let you down
the rates for civil works have gone up
lately
the contract provides for unforeseen
expenses like this
what type of joint venture do you have
in mind
we'd like an equity joint Center
each of the two firms will invest a
certain portion of the capital
we share profits of losses and
proportion to our respective
contributions
are there any regulations on the form
proportion of investment
what percentage do you intend to invest
doesn't the Chinese side always want to
share a bigger portion
we'd like to contribute 30% to 40% of
the total capital
I agree in principle too rough
proportion of capital contribution
now let's proceed to the scale of
production
it's necessary that you send some
specialist here
can you give me an indication of the
number of specialists required and their
specialties
how long will they stay here
the chief engineer may have to stay
until after completion of the
construction
you
the other two engineers should arrive
before the equipment reaches here
with a reamer ation be on the same level
as our last contract
I suppose leave of absence applies only
to experts who stay here over a year
the chief engineer has made the
condition
I hope the living quarters for the
experts are well furnished
everything will be provided according to
the contract terms
I'm here for the detailed information
about participation in the tender
you can get a set of tinder documents at
our business department downstairs
as you know it's our line of business to
participate in tenders
we're interested in this project
you
we would like to know more about the
participation requirements
construction requirements are also given
in detail in the tender document
what guarantee do you require covering
our participation in the tender
as this is a large project in involving
a large amount of capital
you
we require a letter of guarantee from an
acceptable bank
it's not binding to accept the lowest
bid
we have won the tender
you
we will construction project in Africa
I wonder if you'd like to be as a
subcontractor
are you suggesting transfer of
Technology instead of supplying the
equipment
which form of transfer do you think will
suit us better
I suppose buying technical know-how is
better than the right to use inventions
in short all the production secrets are
revealed
and what about the right to use
inventions
the right to manufacture doesn't include
the knowledge required to make a product
correctly
here's the specimen of our agreement for
the transfer of know-how
when the when must the bidders submit
their bids
when and where shall the tender document
be sent
is your tinder opening public
you
when was the bidders submit their bids
we want to know something about the bid
opening procedures
I wish our bid would fully comply with
the requirements
could you tell me what should we do if
we send our bid
do we have to guarantee our
participation of the tender
I wonder if you would like to join me
for the tender
when can I get the relevant document
we are preparing to call for a bid for
this project
we'll send the notice calling for a bid
on Thursday
the bidding provides all bidders and
equal opportunity
if you fail to furnish a bid bond before
the opening of tender your bids will not
be considered
please check the information you need
from our brochure
all bids should be opened in public at
the stipulated time
you
the award contract should be made to the
bidder who meets the appropriate
standard of capability
we're pleased to inform you that the
contract has been awarded to you
the bidders should read carefully all
the provisions in the bid document
usually extensions of validity of bids
should not be required
the quality of our necessities is
excellent
the quality of this product is bad
this article is up to the standard
quality
we found the quality of goods as much
inferior to the samples
can you be sure that the goods supplied
are those of best quality
you see all our goods are of excellent
quality
our products are produced under rigid
quality controls
we request a guarantee of quality for a
period of one year on all goods you sell
we will put the quality marks on the
goods delivered
be sure to attach the quality inspection
certificate
here are 200 sets porcelain ware $12.50
per set
today we purchase 3000 copies of various
books total amount Canada 5000
we will place an order of soybeans for
8,000 tons with you
100 tons of paper roll quantity is too
small
since the production lags behind demand
we can only supply you with 15,000 dozen
we will ship the quantity of 500 pieces
high-class cotton cloth $1.50 per piece
how many sets would that be
could you give us an indication of the
qualities of each item you're required
I think it is a large order
how about a full container load of 4,000
cartons
so far we have reached agreement on all
the clauses we have discussed
isn't it about time to sign the contract
I suggest we check all the clauses one
by one to see if there is still anything
unclear
here are two originals of the contract
he is entitled to the counsel of the
contract
if you have any comment about the
clauses don't hesitate to make
we're prepared to reconsider amending
the contract
that's the international practice we
can't break it
you
would you please read the draft contract
and make your comments about the terms
we have agreed on all terms in the
contract shall we sign it now
may I help you
you
I'd like to see the president of your
company
do you have an employment please
I have an appointment at 3:00 p.m. at
his office
please wait a moment I'll call his
office
would you like coffee or tea
he's waiting for you at room 231 on the
second floor
this way please
do you mind waiting for a minute
send them up
is there anything I can do for you sir
can I see your cells manager now please
may I ask what you wish to see him about
you
what are your name in your company
please
we haven't gotten an appointment
let me have a look as if he is available
sorry he is at the meeting now
do you mind coming at 9:00 tomorrow
morning
he's afraid he cannot see you now
all right I'll come again tomorrow
morning
you
would you like to go with us
expecting for your arriving sincerely
it's on us tonight
you
which do you prefer Chinese food or
French food
maybe you're glad to join us
how about a round of golf
do you want to go shopping
contact us if you are free
shall we visit the factory first okay
we invite you and your family to attend
the party tonight
thanks for your coming
welcome
thank you very much for your hospitality
I'm very glad to come to Beijing
it's really a good time to stay with you
the meals you offered are good
thanks for your care during this time
thank you very much for your service
I appreciate your help
Beijing is my most favorite city
is this your first time to come to
Beijing
what do you think of Beijing
how many times do you come to China
it's very pleasant in Beijing
it's Chinese dishes satisfied to you
how about your flight
do you mind asking you a question
it's the most favorable time you stay in
Beijing
how long will you stay here
the Chinese people are always
hospitality and kindness
do you have a room available
I haven't booked before
I like a room with a bath
have you got a larger room with a better
view
can I open a safety deposit box
what's the price of the room
I haven't booked before
can I see the room first
what time can I check in
I need to register your name and your ID
number
you
how large is your party
do you have a reservation please
which do you prefer fast food or Alucard
please wait to be seated
smoking area or non-smoking area
how long should I wait
can you recommend your special
may I take your order
would you like some local food
enjoy yourself
I'm checking out
do you enjoy your stay here
good it's like being at home
can you send up a bellboy
let's go to the reception desk to check
out
my luggage has been moved lobby by the
bellboy
I have been here for one week
because I fetch my suitcase until 10:00
p.m.
I need to stay here one more night
do you accept credit card
can you arrange your meeting with your
boss
I've arranged for your luncheon meeting
with my boss
this is the schedule for Tuesday
please come along we can have a talk in
the conference room
please have a seat and make yourself
comfortable
this is my name card
you
I've been looking forward to seeing you
I've been looking forward to this
occasion
welcome to our company
I'm sorry I failed to meet you in the
airport
are there any flights on Tuesday
afternoon
please reserve me a first-class seat
smoking or non-smoking
what's the check-in time please
is that the only direct flight that day
will you pay for by cash
I'll pay for them by traveler's checks
you pay for it separately or together
what time does it arrive
I need the receipt please
is there anything to declare
how many luggages do you have
could I have your tickets please
please show your passport
please put them in the box
please put your luggage on the scale
three pieces together
are they overweight
please tag it on your luggage
you
our luggage and passports have been
examined
I'm here for flight 514 returning to
Beijing
you
but the board shows there is a delay
you
how long of a delay is expected
you
so far it looks like we will be leaving
two hours late
I think you should stay in the airport
the delay is expected to
two hours
you
the flight departure could be announced
any minute
what seems to be the problem
actually I was thinking of trying
another airline
no need to hold my seat
I'm here for flight 513 to New York
I thought I heard the paging system
announced that it is canceled
would you like to try to book tomorrow's
flight
I worked very hard so that I could leave
on today's flight
are there any seats on another airline
if you would like to book with another
airline the line is right over there
you mean that line
there of about 200 people
it seems that everyone is anxious to get
to New York tonight
can you book me on tomorrow's slides
you will receive a 50% discount as our
way of apologizing for the inconvenience
may I leave a message
is it possible to leave a message
would you like to leave any messages
you
will you please call me back
I'll call again in one hour
please tell him I called and I'll call
him again tomorrow
how can I get in touch with him
could you tell me where I can reach him
what's the easiest way to contact him
could I call his mobile phone
you
would you please ask him to call me
today
could you tell him to call me as soon as
possible
could you just tell him David called
could you ask him to call me back
I would like to talk to mr. Lou
you
may I speak to mr. Johnson please
may I speak to your boss
I would like to talk to someone in
charge
I would like to talk to your chief
contact me by telephone
thank you very much for coming
I'd like to give you a detailed
introduction of the products
firstly let's take a look at it
the new products are made in China
I'll say something about the background
it works with electricity
the products are sued for 3 to 16 age
groups
let me operate it
the product is safe for children to play
with
it will be launched into markets next
month
the goods were severely damaged
it left us no other choice but ask a
claim on you
the quality of goods is unfit for humans
consumptio
it's only reasonable that you should
compensate us for the loss
we hope you will affect a settlement of
our claim on 1500 kilos short wait
you have to respect the findings of the
commodity inspection Bureau
you
you can't be accepted the goods as they
differ from your standard
you
you should take responsibility for the
excessive freight
the produce is far below the sample we
cannot use them
we can only accept if you will reduce
the price by 15%
you
if so we agreed to settle your claims
we understand your problem
we hope we can settle the issue with you
amicably
we're preparing to meet your claim for
the 1500 kilos short wait
you have a reply and three days
you
we'll send the sample back for it
reanalysis
you
we'll compensate your loss if we're
responsible for it
you
we propose to settle it on the basis of
a 50/50
you
we'll compensate you if the amount you
claimed is not too high
you'll have your money back if it is
confirmed the problem is caused by the
inferior quality
you
have you got any evidence
the testimony of the commodity
inspection bureau is absolutely reliable
though the complaint is true there may
be other factors in it
we shall make clear the reason of the
damage
we have to ask for a compensation to
cover the loss incurred
the result of the investigation said
that the damage was caused some time in
packing
that seems hard to believe how can that
be
you
I regret very much we can't bear you to
file a claim on us
you
they concluded that the goods were up to
the export
the P ICC should pay responsibility for
the claim we can't pay for it
I have something to talk to you
our clients are not satisfied with your
goods
the dinner we had today was terrible
we think the goods you produced are not
up to the standard
the toys you produced are not in
accordance with the contract
there's something wrong with the control
the attendants are not friendly to the
guests
there's no hot water available in the
room
the room is unclean
your products are without safe guarantee
please be assured that there is no
quality problem with our products
I promise you our price is the lowest
I apologize to you for our carelessness
I'm afraid we cannot accept your claim
I'm sorry it's a misunderstanding
sorry it's our responsibility
you
I'll send a repairman up to you
you
we just prepare it in according with the
contract
let me do it for you
sorry to interrupt you for our
carelessness
you
I will repair it at once
I have said to the manager already
please show your purchase receipt
we're investigating the reasons
please give us two days
you
will change the dinner for you now
we are ready to replace any damaged
items free of charge
it's our mistakes we'll take care of it
right away
I'll pass on your complaint at once
as connected our service department
you
I promise that it will be okay in 20
minutes
we'll make it clear
I assure you that it won't happen again
it's our fault you missing the flight
will compensate for it
you
we will find it out
it won't disappoint you
the next shipment will be on time
you
we will make it a new Quality Assurance
plan
you
I'll send over a replacement for you to
use instead of within two hours
please be assured that we can make it
you
we are confident that the future of our
long-term cooperation with you is bright
we're looking forward to entering into
business relations with you
we're considering expanding our trade
relationship with Asia
introducing the advanced technology is
helpful to improve our scientific and
technical level
look forward to reactivating our trade
relationship
we'd like to know the possibilities of
doing business with you
I hope a lot of business will be put
through between us
the London company and ours have done
business with each other for 15 years
we've made a good start in our business
with Singapor
it will be beneficial to both of us to
restore our business relationship
all goods purchased here can be
delivered free
if you buy a computer in our store we'll
install and test it free
the installation is part of our free
service
if there something wrong with the
computer you could go to any of our
service
you
if it doesn't work properly you may
bring it back within a week
please give us a call if you need any
help
we are responsible for all repairing
services
this is your warranty certificate please
keep it
the warranty will expire in one year
we have many serving branches all over
China
I'm afraid we are out of them now
I'm sorry this kind of milk is out of
stock
it's not available today
we fold out of that kind
I'm afraid we don't have any on hand
we are substituting this size
we don't have any in stock
I'm sorry we're running short of the
dress
you may get a supply tomorrow
we'll be glad to let you know by phone
as soon as it arrives
if there is a dispute it shall be the
first settled through a negotiation
the best way to settle dispute between
the disputing parties is a friendly
negotiation
if negotiation fails it shall be settled
by conciliation
most of the cases can be settled through
conciliation
you
conciliation can be conduced either
face-to-face or by correspondence
the first step in conciliation is to
find out what the problem is and what
the liabilities are
if both negotiation and consolation fail
it will be submitted for arbitration
the conciliation can be taken place at
any time before the an arbitration award
is made
the arbitrator will review all the facts
of the case
you
international arbitration can settle
different types of disputes
must the arbitration be conducted in
China
you
the arbitration can be conducted either
in China or in other countries
what kinds of disputes do you usually
handle
it's the cost of arbitration in China
very high
if one party doesn't follow the decision
and award
I'd like to discuss the arbitration
clause with you
what are the advantages of using
arbitration
you
the process of arbitration may be
simpler and faster than court procedures
an arbitration award can be enforced in
China through legal procedures
arbitration is supervised by the courts
you
[Music]
what is the exhibition about
you
which items will be displayed in this
exposition
you
could you please tell me the name of the
Exhibition Center
you
where is the exhibition hall
what facilities are there in the
exhibition halls
these exhibition hall can hold 100
standard booth
are their business suits in the
exhibition center
you
is there a venue for holding opening
ceremonies in this exhibition center
excuse me where can I unload the cargo
what's the total area of your exhibition
halls
you
would you please help me with the making
some print products
our walkie-talkies allowed to be used in
the exhibition centre
is there a simultaneous interpretation
system available
you
how about your fire prevention system in
the Exhibition Centre
you
is audio equipment available for the
outdoor square
you
may I use this outdoor advertising
display screen
it's very broadcasting system in the
exhibition halls
how about the cellphone signal in the
exhibition center
is your exhibition centers safe at night
you
is there any computer network equipment
in the exhibition center
you
what documents are we supposed to offer
before the exhibition
I'm planning to hold an exhibition in
your Center
you
could you tell me how to find in an
agreement
how should the procedure of rinsing be
handled in your Center
you
I want to know something about the
exhibition centers conference facilities
what services are you supposed to
provide us during the exposition
we'll send you a letter of confirmation
after receiving your application
you
please apply to the business department
10 months before your scheduled
exhibition
you
could you give us a brief introduction
of your Exposition Center
our Exhibition Center can hold various
domestic and international meetings
I'll show you around our showroom
let me explain all the items here
this is the catalogue of our company
are you interested in seeing the
peculiar things first
I want to see everything
let's begin our visit on the right side
it has just come out
you
can you demonstrate it for me
this is still at the experimental stage
did you enjoy visiting our showroom
you
welcome to Newbridge company please have
a seat
may I have your name
I have an appointment with mr. Jha at
one o'clock
he is expecting you
I'll tell him you're here
mr. Wong will see you now
I phoned him I'd try to come today
will it take long
mr. Wang suggested I contact you
I hope I can be of some help
you
I'll invite you to go on an excursion
this Saturday
are there any interesting places to see
in the cities
that's great
any good suggestions
let's give our mind a relaxation
I'd like to accompany with you on the
excursion
you
what about the route tomorrow
you
are there any good museums in the city
you
we'll climb the mountain in the morning
if time is permitted we can have a boat
ride
you
this is the oversee operator
you
I'll get the oversee operator for you
you
I'd like to call to Beijing
is this a person to person or
station-to-station
you
what number are you calling
how long will it take to get through to
Beijing
you
this is a collect call
who would you wish to talk to
I'm calling from New York
how would you like it buil
you
are these computers used for data entry
or billing
we often end up with bad debts
you
each product indicated by different
color is numbered in a separate series
make sure you adjust the file drawers so
that the folders are held up right
a big part of your job will also be to
collect delinquent accounts
what's the total do on their account
did you see the invoice to the toy
factory
will these files be part of my work
how do you collect the money
let's get all the statements out
thanks for everything you've done for me
thank you for your advice
I'd appreciate what you've done for me
you
it's a very kind of you to help me with
my luggage
you
I do appreciate your timely help
I'm extremely grateful to you
I'm much obliged to you for your
patience explanation
I really can't thank you enough
your most understanding
it's the most thoughtful of you
anytime
not at all
don't mention it
no bother at all
it's my pleasure
delighted to have been of some service
that's what I'm here for
at your service
it was a pleasure to help you
you would have done the same at my
position I'm sure
I'm sorry I didn't understand you
would you please speak loudly
I beg your pardon
I'm sorry I can't because that would be
against our company regulation
I'm sorry we'll refund you
sorry that can't be helped
we're sorry to have inconvenienced you
please don't feel bad about it
I apologize for what I said just now
I hope you will pardon me for my
negligence
that's okay
nevermind
it doesn't matter
that's quite all right
you
it's really of no importance
there's no reason to apologize for such
trifle thing
please don't feel bad about it
please don't worry about that
all repeated begin for you
you needn't blame yourself for it
you can find advertisements everywhere
nowadays
advertising has a strong influence on
our life
advertising is important to companies
because it brings profits to them
every business depends on advertising to
attract and keep customers
advertising technique determines the
success of an advertisement
we make different commercials for each
market
there is no doubt that many people abuse
advertising
you
Advertiser must know who are their
potential customers
for the advertisers each of the media
has its advantages and disadvantages
advertisement on TV is enormous ly
expensive
you
your prices are higher than those we
have got from elsewhere
the pricey offer is fairly reasonable
with those in the international market
our products are of high quality and the
prices are favorable
if your order is large enough we're
ready to reduce our price
you
I suggest we meet each other halfway
you mean you want to reduce 10%
how can you expect me to make a
reduction to that extent
this is our lowest price we can't do
more reduction
you
I don't think you got such favorable
prices from anywhere else
we shall grant a special discount of 5%
you
do you accept order by phone
yes what would you like
do you have the mobile phone in your TV
advertisement
you
I'd like to place an order for the dress
from page nine catalog
what's the code number for the product
what are your name and address
how can I pay for the goods
you
you can pay by credit card
when will it be delivered
we'll inform you by phone call in two
weeks
this is the English studying club
I'm sorry I'm busy right now
I refuse the telephone sells
we have a free experiencing lesson
tomorrow we hope you can come
sorry for taking up your time
when can I call you back
I'm not interested in your plan
we believe that our courses will be
suitable for your study
would you be convenient to send me a
brochure of the product
that would be fine
long forging hotel reception how can I
help you
operator may I help you
good afternoon international service
who are you calling
this is mr. Jackson's office
whom do you wish to speak to
it's really nice to hear from you
did you call me just now
I'm calling from Shanghai
could you call me again later
you
is there anything I can do for you
the line went dead
could you speak a little louder
would you please speak more slowly
you
your party is on the line
you
I'd like to make a long-distance call
I want to make a reverse charge call
you
do you mind calling again later
you
the line is busy
the line is clear now I'll put you
through
would you mind trying 32:24 me again
will you please connect me with mr. Lin
I'd like to speak to your manager
I need to make an appointment with your
manager
would it be possible for him to see me
now
would you please make me through miss
mr. Smith
could you leave a message for him
tell him to call me back when he returns
so you know where I can reach him
what time will he be back
you
[Music]
you can call him 20 minutes later
mr. Smith is engaged now
you
would you like to leave a message for
him
I'm sorry he is speaking on another line
he is at the meeting now
could you leave your name and address
I'll tell him to call you back while he
is free
you
you must style the wrong number
can I get back to you later
he is available now I'll switch you over
you
excuse me could you tell me where the
sports good center is
can you direct me to the cashier
you
can you tell me where I can find some
baby's diapers
I'm looking for the vacuum cleaner can
you tell me where it is
you
by the way where can i buy the shoes
the exhibition is being held on the
third floor
you will find them on the shelf over
there
go straight ahead and you'll walk into
it
you
take the escalator to the second floor
the loss is found is at the front desk
do you want us to use our freight
forwarding agent
we can deliver that half to your agent
tomorrow morning
you
I'm not sure what the shipping schedule
will be for the sea Freight
we're not in a big rush for the second
half of the order
I'll let you know the shipping details
later
and I'll send you the shipping documents
by DHL as soon as I get them
we're offering a special promotion price
on a few of the items
then we offer quantity discounts for
larger orders
you
that price is good on any size order
I can fax or email that information to
you this afternoon
can you introduce the kinds of accounts
available here
you
we have checking account and savings
account
you
how much do you want to deposit
savings accounts are an interest
you
checks issued must be payable to wear a
special person only
the interest rate at present is very low
you
you should use a withdrawal slip when
you take money out of your account
each check is printed with your name and
account number
if your checks are lost or stolen please
inform the bank immediately
the interest is added to your account
every year
let's call the meeting to order
ladies and gentlemen I think we should
begin
you've all looked at the reports given
to you a few days ago
our sales manager has laid out the
points of the meeting in details
let me bring your attention to what I
see as the main issue
today we have asked an expert to come
he may arrive late because of the
traffic jam
let's wait for a moment
I'd like you to take the floor after Wan
Jia's talked about last week cells
now let's get down to the details
you
there are two main issues here
I agree completely
I agree 100%
good idea
that's true
I think you're right
you
I couldn't agree more
of course not
that's ridiculous
I disagree
does everyone support him on this
is everyone in agreement on this
I'm completely on your side
the company is fully behind hi
I suppose you're right
I see your point but
I'm afraid I can't accept tha
I'm sorry but I have doubts about this
I appreciate your view but
that's very interesting but it's hard to
accept
you
let me give a scenario
let me let out a few opinions
please put forth some approaches
can you explain that again in more
detai
I think this plan is the best
alternative
I think that the first is the best of
the two
gyah plans can get more profits
Chea is much better for the company's
point of view
ye plan will cause a lot of problems
II does have some advantages however
there is no doubt that gia is a better
choice
you
let me take a minute to sum up the point
of the meeting
do you all agree with that
you
does anyone have anything to add
if you don't have anything else to add
let's call the meeting to an end
okay then I think we can end the meeting
now
let's get back to the steam today
I think you're all support the result
please be attention to the next meeting
you
who is unclear about it just come to my
office
then just go back to your seats
I've heard many excellent things about
your company
I am very optimistic about the market
opportunities in China
based on our initial market research the
findings are very positive
I have witnessed firsthand its
phenomenal growth
our target market is large corporations
and government agencies
they have the most need for our
computers
this is our most recently developed
product
this product is doing very well in
foreign countries
our product is competitive in the
international market
you
the distinction of our product is its
lightweight
you
I'm checking out
do you enjoy your stay here
good it's like being at home
can you send a bellboy
you
let's go to the reception desk to check
out
my luggage has been moved to the lobby
by the bellboy
I've been here for one week
could I fetch my suitcase until 10:00
p.m.
I need to stay here one more night
do you accept a credit card
you
tickets please
please put your bags on the scale
can I carry this satchel
this is the boarding pass
I have three pieces of baggage to
check-in
you
here is your baggage check
here it is boarding pass
please attach this claim tag
you
please have a seat in the hall
you
I want a seat near the window